Support

Answers to your Questions

Click Here to Start a Support Session with our HelpDesk
or
Email our Tech Support Team

Need to send a secure email to our staff? Complete the form below:


PreventONE™ by WellTrackONE is a complete program of scheduling, staffing and documentation powered by a proprietary evidence-based risk stratification engine.

PreventONE™ enables you to perform Annual Wellness Visits for your Medicare patients with no change in physician workflow and no administrative burden for your practice. The PreventONE™ program provides valuable data for outcomes and clinical measurements while at the same time generating significant revenue for your organization.

Below you will find support answers to many of the Frequently Asked Questions. If you have additional questions, please feel free to email support@welltrackone.com.

 

Frequently Asked Questions

Who can administer the Medicare Annual Wellness Visit?

Mid-levels (NPs, PAs) or nurses, dieticians, nurses, CMAs and other teams of medical professionals who are under the supervision of a physician. Physicians can always perform the wellness visit but if another qualified healthcare professional is available it’s a better use of time for that person to perform the wellness visit and let the physician focus on the risk factors identified by WellTrackONE.

Can I bill a separate Evaluation and Management (E/M) service at the same visit as the AWV?

Medicare may pay for a significant, separately identifiable, medically necessary E/M service (Current Procedural Terminology [CPT] codes 99201 – 99215) billed at the same visit as the AWV when billed with modifier -25. That portion of the visit must be medically necessary to treat the beneficiary’s illness or injury, or to improve the functioning of a malformed body member.

Do I draw blood or urine for the wellness visit?

If the patient’s risk factors warrant further testing, you may draw blood at the point of care and Medicare will normally pay for the visit.  You must use an appropriate ICD10 code to indicate why you are drawing blood or performing additional tests.  You cannot draw blood for AWVs as a screening component; there must be an indicated risk to justify the reason for the additional test(s).

What codes do I use?

G0438/V70.0 for the initial annual wellness visit and G0439/V70.0 for the subsequent (yearly) annual wellness visits.

Do I need to schedule the patient for a follow-up visit?

We recommend that you tell the patient that if the risk factors are significant then you would like to have them come back in for follow-up care.  That is completely up to the physician to make that call once s/he sees the WellTrackONE report.

How can a medical professional be qualified to do the wellness visit?

Remember that the wellness visit is a data gathering visit only.  There is no diagnosing occurring during the wellness visit.  The nurse (or other medical professional) is gathering information from the patient.  That information is being analyzed by WellTrackONE and its proprietary health risk assessment (HRA) engine and the WellTrackONE report is produced for the physician.  At THAT point, the physician begins problem-focused care, follow-up testing, etc that may lead to a diagnosis.

View our Document: WellTrackONE – 2016 Who May Perform the Annual Wellness Visit for more information about this topic.

How do I bill Medicare for the follow-up visit(s)?

Use standard E&M coding with procedures if required.  This is the same billing to Medicare you’ve been using for years.

If a beneficiary has never had an IPPE, does Medicare cover an Ultrasound Screening for AAA ordered based on an AWV referral?

No, Medicare does not cover the ultrasound screening for AAA when ordered based on an AWV referral. Medicare coverage for a one-time ultrasound screening for AAA depends on the beneficiary meeting certain eligibility requirements, including receiving a referral as a result of an IPPE.

Is the AWV the same as a beneficiary’s yearly physical?

No, the AWV is a preventive wellness visit and is not a “routine physical checkup” that some seniors may receive every year or two from their physician or other qualified non-physician practitioner. Medicare does not cover routine physical examinations.

What happens if the patient shows up for their wellness visit with a chest cold?

Treat the chest cold as you normally would and then bill Medicare for the wellness visit (G0438 or G0439) and the Level 2, 3 or 4 visit for the cold on the same claim.  Use Modifier “25” on the CPT4 code for the wellness visit.

What if my patients complain about being treated by a nurse, mid-level or CMA instead of a physician?

Tell them honestly that the wellness visit is a data gathering session that leads to a visit with the doctor if warranted.  The data gathered by the nurse or mid-level will be turned into a very comprehensive report that will be used by the physician to determine if follow-care is needed and/or how much care is required.  Tell the patient that this is very focused care that will give them the best results for their personal plan of health.

 

Schedule a Webinar or
Contact us With Any Questions

Contact Us

WellTrackONE | 32 Office Park Road, Suite 215, Hilton Head Island, SC 29928

icon3+1 843 341-9355 (WELL) | icon4+1 919 882-9644

icon3sales@welltrackone.com

*
*
*

Leave this empty